On September 24, 2013 Terra L. Fletcher presented Assertive and Confident Communication at Northeast Wisconsin Technical College. Enjoy these notes, handouts, and supplementary material promised during the presentation.
The Four Part Assertion Message
Behavior Description: A factual description of the behavior causing the problem
Feeling Message: A statement of your feelings in response to the behavior
Consequence Statement: An identification of the tangible consequences you are experiencing as a result of their behavior
Request Statement: A statement of request as a possible solution to the problem
The Nonverbal Advantage: Secrets and Science of Body Language at Work
Author’s Website: http://www.nonverbaladvantage.com/
There are more recent works by this author as well.
Contact Numbers to Save in your Phone
Crisis Text Line: Text “CTL” to 741741
National Domestic Violence Hotline: 1−800−799−SAFE(7233)
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Terra L. Fletcher
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Shawano, WI 54166