On Tuesday and Thursday June 17 and 19th Terra L. Fletcher offered webinars on communication. Here are the notes from the University of Wisconsin Green Bay’s Small Business Development Center presentation.
How to Get What You Want: The Four-Part Formula
Wouldn’t it be nice if you had a formula for those touchy situations in which you’d like someone to change their behavior? We know what doesn’t work… blowing up or ignoring it and hoping the problem goes away. In this brief webinar you’ll learn how to confront others with behavior that is interfering with your work, consuming your time, or costing you money. Use of the four-part assertion message enhances interpersonal communication skills and builds a more productive working relationship. Yeah, all that in about half an hour.
Parts: Four-Part Assertion Message
- Behavior Description
- Feeling Message
- Consequence Statement
- Request Statement
Hire Fletcher to Speak!
Terra L. Fletcher
518 S. Union Street Shawano, WI 54166