Terra L. Fletcher is highly rated by Northeast Wisconsin Technical College Assertive and Confident Communication class Thursday September 25, 2013.
- How to Ask for and Get What you Want by Sam Deep and Lyle Sussman
- What Every Body is Saying by Joe Navarro
About the Class
What image do you project? Do you find it difficult to speak up in meetings, make requests of other people, or stand up for your ideas? Or do you tend to push your own ideas too hard, tell people to just do it, or discount the opinions of others? This half-day session is designed to help participants portray a more confident image by understanding and balancing their communication style. Enhance your communication skills and build more productive working relationships for yourself and your organization.
You Will Learn:
The difference between passive, assertive, and aggressive communication styles
Barriers to assertive communication
Tips for modifying your communication style
The impact of non-verbal communication on your message
Techniques for communicating assertively in the workplace